Refund & Refill Policy
Clear, transparent customer protection guarantees for Pakistan & global clients.
If audience numbers drop below your purchased count during the refill window, we restore the difference free of charge within 12–24 hours.
If server disruptions prevent us from fulfilling your order within 72 hours, you are entitled to a full refund to your bank or wallet.
1. Non-Drop & Refill Guarantee Protocols
Social media algorithms periodically run automated maintenance purges. To guarantee our clients receive permanent value:
- Standard 30-Day Refill: Most catalog services (including Instagram Followers, YouTube Subscribers, and TikTok Fans) come equipped with automatic 30-day top-up protection.
- Extended 60-Day Refill: Premium and VIP services labeled with "60 Days Refill" carry double warranty coverage.
- How to Claim a Refill: Simply send your GrowVexa Order Reference (e.g.
SV-78210) to our official WhatsApp support desk at +92 328 6812082. Our team checks starting count against current count and deploys replenishment within 12 to 24 hours. - Excluded Services: Services explicitly marked with "No Refill" or test tiers do not include replenishment post-completion.
2. When Are You Entitled to a Full Refund?
GrowVexa issues full manual refunds under the following clear conditions:
If an order cannot be started or fulfilled within 72 hours due to cluster downtime, full 100% refund is processed.
If you accidentally transfer payment twice for a single order, the excess funds are reversed immediately.
If you contact support to cancel before the order has been routed to dispatch nodes, a full refund is issued.
3. Non-Refundable Situations
Refunds cannot be issued once digital services have been processed and delivered. Specifically:
- Private Accounts: Target profiles that were private at order placement and were not changed to Public after customer notification.
- Typographical Link Errors: Submitting a valid URL belonging to another party where promotional signals were already delivered.
- Username Changes Mid-Order: Changing your account handle or deletion of the post while an order is in "Processing".
- Orders Successfully Completed: Orders that have reached their target unit count in full.
4. Payout Method & Processing Window
Once a refund is approved by our operations desk, funds are transferred back to your original source channel:
- Bank Transfers (UBL / Interbank 1Link): 1 to 24 hours.
- Mobile Wallets (EasyPaisa, JazzCash, SadaPay): Instant to 4 hours.
- Cryptocurrency (USDT TRC20): Instant upon on-chain broadcast.
5. How to Initiate a Claim
To file a refill request or refund inquiry, message our WhatsApp support desk with your GrowVexa Order ID and payment receipt: